Frequently asked questions

• Sightseeing & Attractions

  • What recreational and leisure facilities are provided onsite at Casa Velha Do Palheiro Relais & Chateaux hotel?

    Guests at the hotel can enjoy a sunbathing terrace and a golf course.

• Wellness & Pool

  • What wellness options does this luxurious property have?
    • Spa Facilities: a treatment room, a Jacuzzi, and a sauna, plus aromatherapy, reflexology, and body wraps.
    • Hands-On Treatments: a head massage, a couples' massage, and a facial massage.
    • Treatment Access: an additional charge applies to pedicure.
    • Wellness Services: 4 treatment rooms available at no extra cost.

• Location & Transportation

  • How can guests get around from the 5-star Casa Velha Do Palheiro Relais & Chateaux by public transport?

    Balancal T-33 bus stop is a short way from the luxurious hotel.

  • How can guests travel to and from the airport?

    Free shuttle service can be booked by guests.

  • Where is the Casa Velha Do Palheiro Relais & Chateaux located?
    • Location Score: this accommodation is in Funchal, rated 9.4/10.
    • On Foot: the heart of the city – about 5 minutes.
    • The Setting: this hotel – in the very heart of Funchal.
    • District: the 5-star hotel is in the Sao Goncalo district.
    • Airport Drive: this property, 20 minutes from Cristiano Ronaldo Madeira International airport.

• Check-in/Check-out & Policies

  • What is the check-in and check-out policy at this 5-star hotel?
    • Arrival: check-in is available from 15:00 till 23:59.
    • Departure: guests can check out until 12:00.
  • What are the general policies at this property?
    • Payment Acceptance: American Express, Mastercard, and Visa are accepted, as are other payment methods.
    • Cancellation Details: free cancellation, available at the hotel.
    • Smoking Restrictions: smoking is permitted outdoors, but not in rooms.
  • What taxes apply at this accommodation?
    • Tourist tax: applicable.
    • Basic rate: EUR 2.00.
    • Exemptions: children under 13.

• Dining & Breakfast

  • What dining options are available at this 5-star hotel and nearby?
    • Ambience: Oxalis restaurant overlooks the mountain.
    • Nearby Favorite: Palheiro Golf Clubhouse restaurant serves Portuguese cuisine and is merely 1.1 km away.

• Room & Bed Comfort

  • What in-room facilities can guests expect at the accommodation?
    • In-Room Security: the property offers an individual safe.
    • Utility and Comfort: an iron and ironing board as well as a writing desk.

• Beach & Sports

  • What sports and fitness facilities are available at the 5-star hotel?
    • Sports Venues: guests can use a tennis court.
    • Sport Access: a personal trainer, available at no cost.
    • Gym Premises: a fitness centre.
    • Active Recreation: fitness classes, alongside hiking, horseback riding, and billiard.

• Parking & Accessibility

  • What parking arrangements does this hotel offer?

    This 5-star hotel offers free private parking, a parking garage, and a charging station for electric vehicles for free.